Support

Our support team acts quickly and efficiently in relation to your suggestions and questions concerning SwissSalary, EasyRapport 365 and SwissSalary Direct
(Support requests are answered within 24 hours receipt).

You can find all important information here:
At "docs.swisssalary.ch" you will find a variety of documentation from SwissSalary Ltd.
On the FAQ page we always list current and frequently discussed topics from the support.

Docs FAQ

Hotline

Phone: +41 (0)31 950 07 77
Mail: support@swisssalary.ch

Monday - Friday 08h30 - 12h00 | 13h30 - 17h00

(except during official holidays)

Lifecycle

For our solution, we garantee the following Lifecycles

Dynamics 365 Business Central | Dynamics NAV
on-premise

(currently supported Dynamics 365 Business Central / Dynamics NAV on-premise platforms for SwissSalary)

Dynamics 365 Business Central 2022 Wave 2 - Version 21 (AL)
Dynamics 365 Business Central 2022 Wave 1 - Version 20 (AL)
*Dynamics 365 Business Central 2021 Wave 2 - Version 19 (AL)

Dynamics 365 Business Central Spring' 19 - Version 14 (C/AL)
Dynamics 365 Business Central Fall' 18 - Version 13 (C/AL)

Dynamics NAV 2018
Dynamics NAV 2017

NOTE
*Last version - we support the newest and the two previous 'AL'-versions

Please visit also the Lifecycle | Business Central and Lifecycle | Dynamics NAV.

SwissSalary Releases

CURRENT VERSION
Major Release 5060.000 | 03.11.2022
Quality Release 5060.003 | 10.02.2023

We support the latest major Release (5060.000 - November 2022) and the previous Version (5059.000 - May 2022). Major Releases are published twice a year (April and October).

SwissSalary Ltd. guarantees that after a Release of a new Version of Dynamics 365 Business Central, within 3 months an appropriate Update is available (from the official release date).

If you have any questions about the product or the support period of releases, please contact our support.

Serverstatus

TeamViewer

Owing to TeamViewer, we can display your screen in seconds and provide quick support in case of problems, consulting and/or training. TeamViewer provides a very secure connection and uses completely secure data channels (128-bit encryption).

Instruction

Click the following icon:
Save the *TeamViewerQS.exe* application to your hard disk drive.
Double click the file to start the installation and then click *Run*.
It will open a window with an ID and Password.
Call our hotline at:
031 950 07 77

Share this information with your SwissSalary consultant. As a result, the SwissSalary consultant will have protected and encrypted access to your screen.