Support

Our support team acts quickly and efficiently in relation to your suggestions and questions concerning SwissSalary, EasyRapport 365 and SwissSalary Direct
(Support requests are answered within 24 hours receipt).

You can find all important information here:
At "learn.swisssalary.ch" you will find a variety of documentation from SwissSalary Ltd.
On the FAQ page we always list current and frequently discussed topics from the support.

Learn FAQ

Hotline

Phone: +41 (0)31 950 07 77
Mail: support@swisssalary.ch

Monday - Friday 08h30 - 12h00 | 13h30 - 17h00

(except during official holidays)

Lifecycle

For our solution, we garantee the following Lifecycles

Dynamics 365 Business Central | Dynamics NAV
on-premise

(currently supported Dynamics 365 Business Central / Dynamics NAV on-premise platforms for SwissSalary)

Dynamics 365 Business Central 2024 Wave 2 - Version 25 (AL)
Dynamics 365 Business Central 2024 Wave 1 - Version 24 (AL)
*Dynamics 365 Business Central 2023 Wave 2 - Version 23 (AL)

*Last supported version - we support the latest and the two previous 'AL' versions.

**Dynamics 365 Business Central Spring' 19 - Version 14 (C/AL)
**Dynamics 365 Business Central Fall' 18 - Version 13 (C/AL)
**Dynamics NAV 2018
**Dynamics NAV 2017

**These versions will only be supplied with legal requirements and urgent hotfixes. New features will no longer be included.

Please visit also the Lifecycle | Business Central and Lifecycle | Business Central (Modern Policy).

SwissSalary Releases

CURRENT VERSION
Major Release 5064.000 | 14.11.2024

The last two main versions are supported (5062 + 5063). Major Releases are published twice a year.

SwissSalary Ltd. guarantees that after a Release of a new Version of Dynamics 365 Business Central, within 3 months an appropriate Update is available (from the official release date).

If you have any questions about the product or the support period of releases, please contact your Dynamics 365-Partner or our support.

Serverstatus

TeamViewer

Owing to TeamViewer, we can display your screen in seconds and provide quick support in case of problems, consulting and/or training. TeamViewer provides a very secure connection and uses completely secure data channels (128-bit encryption).

Instruction

Click the following icon:
Save the *TeamViewerQS.exe* application to your hard disk drive.
Double click the file to start the installation and then click *Run*.
It will open a window with an ID and Password.
Call our hotline at:
031 950 07 77

Share this information with your SwissSalary consultant. As a result, the SwissSalary consultant will have protected and encrypted access to your screen.